Cancellation Policy
* If it becomes necessary to cancel all or any part of the booking, ‘The Villa’ must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be payable depending on when the notification of the cancellation is received in writing, as well as the period of stay in the villa:
Low, High & Prime Seasons: 30 days or more before arrival date:
All payments received are forfeited; however, the value of the payments received up to the cancellation date will be credited for a maximum period of nine (9) months from the date of the cancellation confirmation by ‘The Villa’. This credit value may be used by the client or anyone on their behalf, for any reservation providing the equivalent season or lower is applied, during any period upon availability and, exclusively for the same villa reserved initially. The credit cannot be applied to a higher rate season than originally booked.
Standard and Prime Seasons: less than 30 days prior to arrival date:
All rental payments are forfeited. Any 9 month credit stated above is only applicable should ‘The Villa’ secure another reservation that covers the initial cancelled reservation.
Xmas Season (Christmas and New Year period):
All rental payments are forfeited. Any 9 month credit stated above is only applicable should ‘The Villa’ secure another reservation that covers the initial cancelled reservation.
* The above stated cancellation charges will also apply if ‘The Villa’ is forced to cancel the booking due to non-payment of the balance.
* If the dates of the booking require changing or amending, this may be treated as a cancellation of the original booking and cancellation charges may apply.
* Any change to the original reservation is subject to an evaluation and approval by ‘The Villa’.
* Any penalty charge for early departure will be subject to negotiation with ‘The Villa’.
Insurance:
* It is a condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance. ‘The Villa’ is not responsible for any and all claims, including any accidents related to the use of ‘The Villa’ facilities or locally procured third party services such as, watercraft, water sports, car, jeep or motorbike rental etc.
