1. Introduction
Inspiring Villas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our booking platform and services.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you register or make a booking:
- Identity Data: First name, last name
- Contact Data: Email address, phone number (with country code)
- Account Data: Username, password (encrypted), account preferences
2.2 Booking Information
When you make a reservation, we collect:
- Property Details: Selected property, room type, booking dates
- Guest Information: Number of adults and children
- Special Requests: Messages or special requirements
- Booking Preferences: Payment type (full/deposit), currency preferences
2.3 Payment Information
Payment data is processed securely through Stripe:
- Payment Details: Payment amount, currency, payment status
- Transaction Records: Session IDs, payment receipts
- Billing Information: As processed by Stripe (we do not store credit card details)
2.4 Technical Information
We automatically collect:
- Device Data: Browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, navigation patterns
- Cookies: Session cookies, authentication tokens (see Cookie Policy below)
3. How We Use Your Information
We use your personal information for the following purposes:
- Booking Management: Process and manage your reservations
- Communication: Send booking confirmations, updates, and notifications
- Payment Processing: Handle payments and refunds through Stripe
- Account Management: Create and maintain your user account
- Customer Service: Respond to inquiries and provide support
- Security: Authenticate users and prevent fraud
- Service Improvement: Analyze usage patterns to improve our services
- Legal Compliance: Comply with legal obligations and regulations
4. Data Sharing and Disclosure
We may share your information with:
- Property Owners: To fulfill your booking reservations
- Payment Processors: Stripe for secure payment processing
- Service Providers: Email services, hosting providers, analytics tools
- Legal Authorities: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookie Policy
We use cookies and similar technologies to:
- Essential Cookies: Required for authentication and session management
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Understand how you use our platform
You can control cookies through your browser settings, but disabling certain cookies may affect functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data (passwords, payment information)
- Secure HTTPS connections
- Regular security assessments and updates
- Access controls and authentication systems
- Third-party security audits (for payment processing via Stripe)
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and tax obligations (typically 7 years for booking records)
- Resolve disputes and enforce our agreements
You may request deletion of your account and personal data at any time (see Your Rights below).
8. Your Rights (GDPR & PDPA)
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to processing of your data
- Restriction: Request limitation of data processing
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at: [email protected]
9. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
