Privacy Policy

Last updated: December 23, 2025

1. 1. Introduction

Inspiring Villas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our booking platform and services.

2. 2. Information We Collect

2.1 2.1 Personal Information

We collect the following personal information when you register or make a booking:

Identity Data: First name, last name
Contact Data: Email address, phone number (with country code)
Account Data: Username, password (encrypted), account preferences

2.2 2.2 Booking Information

When you make a reservation, we collect:

Property Details: Selected property, room type, booking dates
Guest Information: Number of adults and children
Special Requests: Messages or special requirements
Booking Preferences: Payment type (full/deposit), currency preferences

2.3 2.3 Payment Information

Payment data is processed securely through Stripe:

Payment Details: Payment amount, currency, payment status
Transaction Records: Session IDs, payment receipts
Billing Information: As processed by Stripe (we do not store credit card details)

2.4 2.4 Technical Information

We automatically collect:

Device Data: Browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, navigation patterns
Cookies: Session cookies, authentication tokens (see Cookie Policy below)

3. 3. How We Use Your Information

We use your personal information for the following purposes:

Booking Management: Process and manage your reservations
Communication: Send booking confirmations, updates, and notifications
Payment Processing: Handle payments and refunds through Stripe
Account Management: Create and maintain your user account
Customer Service: Respond to inquiries and provide support
Security: Authenticate users and prevent fraud
Service Improvement: Analyze usage patterns to improve our services
Legal Compliance: Comply with legal obligations and regulations

4. 4. Data Sharing and Disclosure

We may share your information with:

Property Owners: To fulfill your booking reservations
Payment Processors: Stripe for secure payment processing
Service Providers: Email services, hosting providers, analytics tools
Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. 5. Cookie Policy

We use cookies and similar technologies to:

Essential Cookies: Required for authentication and session management
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Understand how you use our platform

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

6. 6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of sensitive data (passwords, payment information)
Secure HTTPS connections
Regular security assessments and updates
Access controls and authentication systems
Third-party security audits (for payment processing via Stripe)

7. 7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and tax obligations (typically 7 years for booking records)
Resolve disputes and enforce our agreements

You may request deletion of your account and personal data at any time (see Your Rights below).

8. 8. Your Rights (GDPR & PDPA)

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to processing of your data
Restriction: Request limitation of data processing
Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at: [email protected]

9. 9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. 10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.

11. 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. 12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Inspiring Villas

Email: [email protected]

Support: [email protected]

Phone: +66 84 677 1551

Website: www.inspiringvillas.com