Terms and Conditions

Last updated: December 23, 2025

1. 1. Agreement to Terms

By accessing or using Inspiring Villas booking platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. 2. Account Registration

You must be at least 18 years old to create an account
You must provide accurate and complete registration information
You are responsible for maintaining the security of your account
You must notify us immediately of any unauthorized access
One person or entity may not maintain multiple accounts

3. 3. Booking and Reservations

3.1 3.1 Booking Confirmation

All bookings are subject to availability
A booking is confirmed only after payment is processed
You will receive a confirmation email with booking details
Booking confirmations are sent to the email address provided

3.2 3.2 Payment Options

Full Payment: Pay 100% at time of booking
Deposit Payment: Pay 30% deposit, remainder due before final payment date
Reservation: Reserve now, pay later (subject to property terms)

3.3 3.3 Payment Terms

All payments are processed securely through Stripe
Accepted payment methods: Credit cards, debit cards
Prices are displayed in the selected currency
Payment must be received by the final payment due date
Failure to pay remaining balance may result in booking cancellation

4. 4. Cancellation and Refund Policy

4.1 4.1 Customer Cancellations

30+ days before check-in: Full refund minus processing fees
15-29 days before check-in: 50% refund
Less than 15 days: No refund
Cancellation must be requested in writing via email

4.2 4.2 Property-Specific Policies

Some properties may have different cancellation policies. The specific policy will be displayed during booking and in your confirmation email. In case of conflict, property-specific policies take precedence.

4.3 4.3 Refund Processing

Refunds will be processed to the original payment method
Processing time: 5-10 business days
Payment processing fees are non-refundable

5. 5. Guest Responsibilities

Respect property rules and local regulations
Do not exceed the maximum occupancy stated in the booking
Report any damages or issues immediately to property management
Leave the property in good condition
Comply with check-in and check-out times
You are liable for any damages caused during your stay

6. 6. Pricing and Fees

Nightly Rate: Base price per night
Cleaning Fee: One-time fee for property cleaning
Service Fee: Platform service charge
Extra Fees: Additional charges for extra services
All fees are disclosed before payment
Prices are subject to change until booking is confirmed

7. 7. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, or other force majeure events. In such cases, alternative arrangements or refunds may be offered at our discretion.

8. 8. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. We comply with GDPR and PDPA regulations.

9. 9. Intellectual Property

All content on the platform is owned by Inspiring Villas or licensed to us
You may not copy, reproduce, or distribute content without permission
Property images and descriptions are for booking purposes only
Unauthorized use may result in legal action

10. 10. Limitation of Liability

Inspiring Villas acts as an intermediary between guests and property owners. We:

Are not responsible for the condition or quality of properties
Do not guarantee property descriptions are accurate or complete
Are not liable for disputes between guests and property owners
Are not responsible for personal injury or property damage during stays
Limit our liability to the amount paid for the booking

11. 11. Dispute Resolution

Contact customer service first to resolve issues
Disputes should be reported within 48 hours of check-out
We will mediate between guests and property owners
Unresolved disputes may be subject to arbitration
Governing law: Laws of Thailand

12. 12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on the platform. Continued use after changes constitutes acceptance of the modified Terms.

13. 13. Account Termination

We may suspend or terminate your account if:

You violate these Terms
You engage in fraudulent activity
You damage property or harass other users
Your account has been inactive for extended periods

14. 14. Contact Information

For questions about these Terms or to report issues:

Inspiring Villas

Email: [email protected]

Phone: +66 84 677 1551

Website: www.inspiringvillas.com

By creating an account or making a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.