Daily Cleaning, refreshment towels and welcome drink upon arrival, access to our beautiful beach pool, fitness centre, steam rooms and tennis courts, 24 Hour use of buggy service and room service, a breakfast cooking service and one staff standby to assist you during the day (working hours 8 am - 5 pm)

Extra bed policy: USD 75+ per night per roll away bed set up (4 roll away beds is maximum)

Chef service available at extra cost: starting price between THB 2500-THB 3,500 per meal + 7% VAT, depending on season and subject to chef’s availability. F&B at guest cost + 20% surcharge from the total shopping bill. Chef will do all of your grocery shopping and prepare your meals. Please note that meals are served family style rather than “à la carte”. All food and beverage cost during the stay can only pay via cash.

Security deposit of 1,500 USD payable on site in USD/Eur/THB

Low & high seasons

All payments received will be credited for the same property for a period of 12 months, excluding prime & peak seasons. All payments will be forfeited for any cancellation within 45 days of arrival.

Prime & peak Seasons

All payment (s) received will be forfeited or refunded in pro-rata shall another booking be secured for the same period that has been cancelled.

No refund when cancellation occurs within 75 days from arrival

Early Check-in & Late Check-Out fees

Early departure, immediately on arrival or later during the dates of stay, will be considered a cancellation and all funds will be forfeited

Notes

An admin fee of USD 50 +7% VAT will apply in the event of a refund and/or amendment to any reservation.The above cancellation charges also apply if ILS cancels the booking due to non-payment of the balance.If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

PAYMENT OF BOOKINGS

- Intermediate + High + Prime Seasons: 30% deposit, with balance due 45 days prior to arrival

- New Year Season: 50% deposit, with balance due 75 days prior to arrival

- For booking within 45 or 75 days of arrival according to the season, full payment due upon confirmation